FAQS

FAQS.

Where do we ship?

  • Currently only in the US now.
Do we ship to P.O Boxes?
  • No we do not, sometimes the postal service ships it back due to outstanding balances of the customer. Also Shopify does not recognize the PO box addresses sometimes.
What forms of payment do we accept?
  • We accept American Express, Apple Pay, Google Pay, MasterCard, PayPal and Visa.
When will I get my order?
  • Please allow 1 to 3 business days for your order to be processed and shipped. If order is placed on Friday it will be handled the next business day. We do not ship on the weekends.
    • Once an order is placed, you will receive an email confirmation immediately. If you do not see an order confirmation in your inbox, PLEASE MAKE SURE TO CHECK YOUR JUNK/SPAM folder. If you fail to see an order confirmation in your inbox or junk mail, please email us. 
Can I change my address after the order has been placed?
  • Email us as soon as you can before the order has shipped. Once it has shipped, we cannot change the address or redirect the package.
  • Orders with the wrong shipping address are not the responsibility of Supreme Frames.
How can I track my order?
  • Once your order has shipped, you will receive an email with your tracking number. If you did not receive your tracking number, please feel free to contact us

When are you restocking? Is this item coming back?

  • Supreme Frames releases many styles monthly , there is no guarantee a style will come back. We want to give you one million options so you can look fly. 

What does it mean when it states "DISCOUNTED"?

  • Not every frame is perfect, sometimes my manufacturer sends some sunnies that are not 100%. Minor scratches, imperfections, if its on my website under discounted this is the case. The imperfections cannot be seen in pictures though

Do we accept returns/exchanges?

  • We currently do not accept returns or exchanges. All orders are packaged in perfect condition. If there is a problem with your order, such as an item missing or it came broken please email/dm us ASAP with pictures. We can see on our side when the package was delivered. 
  • We are not responsible for any orders once the package has been delivered, as theft or damages caused to the items after possession. If your package is missing or has been stolen, please contact your mail courier or feel free to contact us if you need help taking the necessary steps to report a theft/missing package with the courier.